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Why Do I See Watermarked Photos of an Agency That Is No Longer Advertising the Property?

When viewing a property in CASAFARI, you may sometimes notice watermarked photos from an agency that is no longer actively listing the property. This occurs due to how CASAFARI selects images by default.

🔐 Step 1: Log in to Your CASAFARI Account

  • Click Log in and enter your credentials.


🖼️ Step 2: Open the Property Page

  • Use Property Sourcing or the Quick Search Tool to find the relevant property.
  • Click on the property to access its full details page.


📷 Step 3: Understand Photo Selection Logic

By default, CASAFARI displays the photo set from the listing that has the largest number of images, regardless of:

  • Whether that listing is still active
  • Whether the images contain watermarks
  • Which agency originally uploaded them

This ensures users see the most complete visual overview of the property.


🛠️ Step 4: Change the Photo Source (Optional)

If you prefer a different photo set (e.g., no watermark, newer photos), you can select another source manually:

  • Scroll to the photo gallery on the property page.
  • Below the gallery, use the photo source to choose the desired listing’s images.
  • Your selected source will update the images shown in both the Smartlink and the PDF export.


💡 Tip:

To present cleaner materials to clients, always review and choose the preferred image source before sharing a property via Smartlink or PDF.



📩 Need Help?


If you encounter issues with photo display or watermark removal, our support team is here to assist: support@casafari.com